IT Network – Telco Engineer

  • Experience level : Intermediate
  • Activity : Group
  • Office : Geneva

Context  

The IT Operations and Infrastructure team’s mission is to “Keep the Lights On” through proper operation of the Bank’s core platforms, as well as enabling and reinforcing the bank’s capacity to carry out its business objectives through well-aligned infrastructure solutions.

Job purpose

Provide IT Networking, Unified communication, Security support and administration for a range of relative IT equipment.

Your missions

Job description/ key responsibilities

  • Handle 2nd and 3rd level support tickets
  • Proactively monitor and report incidents
  • Ensure efficient capacity management is carried out
  • Liaise with suppliers and 3rd party suppliers for issue resolution and procurement
  • Participate in missions and projects related to the IT domain of activity
  • Write procedures and work instructions for Service Desk staff
  • Take full ownership for products under her/his responsibility
Your profile

Education and professional experience

  • + 5 years experience in the IT industry within large organizations – Banking sector knowledge an asset
  • Cisco CCNP certification
     

Skills and competences

  • Strong  skills of IT Networking/Security products and Unified Communication Cisco
  • Products :
    • Proxy Bluecoat
    • Firewall Asa,Checkpoint, Fortigate
    • F5
    • Infoblox
    • Ironport
    • Cisco Router/Switch
    • Cisco ISE
    • RSA
    • PKI
    • Telephony Unified Communication Cisco (Telephony and Video)
  • Good general knowledge of IT systems
  • ITIL certification or knowledge
  • Fluent French and good English and strong writing skills in both languages
     

Personality characteristics

  • Good communication and collaboration skills
  • Team player
  • Structured and organized
  • Ability to cope with stress and changing priorities
  • Business-aware: ability to articulate business benefits of technical initiatives in a way that facilitates decision-making
  • Autonomous / self-motivated
  • Can challenge the status quo
  • Flexible and open to change- Syz IT is a small organization where each and every one is expected to stretch beyond its official call of duty when needed
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