Head of Reception

  • Experience level : Senior
  • Activity : Group
  • Office : Geneva

Job summary:

The Head of Reception is responsible for the overall management of the reception area at our private bank offices in Switzerland. This includes providing a high level of client experience, organizing the reception teams and ensuring that all 5-star service standards are met for our clients, visitors and staff.

Your missions

Job description/ key responsibilities:

  • Lead, coach and inspire the reception teams (internal and contractors) providing guidance and support to ensure the highest level of service and performance - individual & collective - is provided at any time
  • Propose and implement any processes enabling to receive our visitors and guests in conditions of excellence, by providing high-level hospitality and developing customer experience strategy in all Swiss facilities
  • Supervise the professional greeting of clients and visitors to the highest standards
  • Organize and manage internal senior management meetings and catering services
  • Provide service à table in our boardroom and meeting rooms for guests and executives on site, respecting allocated budget
  • Coordinate with other departments ensuring that the reception area is always well-stocked and organized
  • Coordinate with all parties involved new joiners welcoming   
  • Manage office supply activity and providers invoices entry and follow-up
  • Coordinate customers events in collaboration with Marketing & Communication team
  • Stay up-to-date on the latest industry trends and best practices


Your profile

Professional experience & competencies

  • 5+ years proven experience as Head of Reception or similar position, ideally within Private Banking industry
  • Hospitality management background mandatory including service à table experience
  • Successful track record in managing versatile teams in different locations
  • Experience with organizing and managing meetings and events


Personal competencies:

  • Solid time management, organization and prioritization abilities
  • Strong service orientation with excellent commercial acumen
  • Passion to enhance existing situations with a view of continuous improvement
  • Keen attention to detail and efficient problem-solving skills
  • Excellent verbal and written communication skills
  • Good project management skills
  • Good leadership and people management skills
  • Team player, entrepreneurial approach and integrity
  • Hands-on, results focused, with the energy and commitment to drive delivery
  • Strong service orientation with excellent commercial acumen


Language requirements:

  • French and English spoken and written
  • German/Italian an asset


IT Skills:

  • Proficiency in Microsoft Office



  • BA in hospitality management or business administration, butler’s degree or relevant professional qualification


Apply for this position

If this position is of interest to you, send us your complete application by filling in the Internet form.

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