Head of Reception

Your missions

Job description/ key responsibilities:

• Lead, coach and inspire the reception teams (internal and contractors) providing guidance and support to ensure the highest level of service and performance - individual & collective - is provided at any time
• Propose and implement any processes enabling to receive our visitors and guests in conditions of excellence, by providing high-level hospitality and developing customer experience strategy in all Swiss facilities
• Supervise the professional greeting of clients and visitors to the highest standards
• Organize and manage internal senior management meetings and catering services
• Provide service à table in our boardroom and meeting rooms for guests and executives on site, respecting allocated budget
• Coordinate with other departments ensuring that the reception area is always well-stocked and organized
• Coordinate with all parties involved new joiners welcoming   
• Manage office supply activity and providers invoices entry and follow-up
• Coordinate customers events in collaboration with Marketing & Communication team
• Stay up-to-date on the latest industry trends and best practices

 

Your profile

Professional experience & competencies

• 5+ years proven experience as Head of Reception or similar position, ideally within Private Banking industry
• Hospitality management background mandatory including service à table experience
• Successful track record in managing versatile teams in different locations
• Experience with organizing and managing meetings and events

 

Personal competencies:

• Solid time management, organization and prioritization abilities
• Strong service orientation with excellent commercial acumen
• Passion to enhance existing situations with a view of continuous improvement
• Keen attention to detail and efficient problem-solving skills
• Excellent verbal and written communication skills
• Good project management skills
• Good leadership and people management skills
• Team player, entrepreneurial approach and integrity
• Hands-on, results focused, with the energy and commitment to drive delivery
• Strong service orientation with excellent commercial acumen

 

Language requirements:

• French and English spoken and written
• German/Italian an asset

 

IT Skills:

• Proficiency in Microsoft Office

 

Education:

• BA in hospitality management or business administration, butler’s degree or relevant professional qualification